LEGAL REFERENCE

Your Privacy Matters to Us

We built untung 138 around your trust. This privacy policy shows exactly how we collect, use and protect your personal information when you open an account, deposit via...

Data ProtectionEncrypted PaymentsAccount PrivacyTransparent PracticesIndonesia Compliant

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How We Handle Your Information

untung 138 collects personal data including your name, email, phone number and payment details when you register and make transactions. We use this information to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, deliver your account services and comply with local regulations in supported regions. We never sell your data to third parties. Your information is encrypted and stored

securely on protected servers. We retain your data for as long as your account remains active and for the period required by Indonesian law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? Reach Out

Team online

Email Support

Send privacy concerns to our dedicated team. We respond within 24 hours to clarify how your data is used and stored.

Live Chat

Chat with our support agents directly through your account dashboard. They can walk you through our privacy practices anytime.

Account Settings

Review and update your personal information, communication preferences and data sharing settings from your account control panel.

TRUST MARKERS

Why Your Privacy Is Secure Here

SSL Encryption

All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details and login credentials are...

Secure Payment Gateway

DANA, OVO, GoPay and QRIS transactions are processed through certified payment partners. We never store your full payment credentials on...

Regular Security Audits

We conduct ongoing security reviews and penetration testing to identify and fix vulnerabilities before they affect your account.

Data Minimization

We collect only the information needed to run your account and process your transactions. No unnecessary data collection or tracking.

Access Controls

Only authorized staff can access your personal information, and only when required to serve your account or comply with legal...

Incident Response

If a security issue occurs, we notify affected users immediately and take corrective action in line with Indonesian data protection...

Our Privacy Approach vs. Industry Standard

Data Retention

We keep your data only as long as needed. Most platforms retain indefinitely; we delete inactive accounts after 24 months of no login.

Third-Party Sharing

We share data only with payment processors and legal authorities when required. We do not sell to advertisers or data brokers.

Cookie Transparency

Our cookie policy is plain-language and opt-in. You control tracking preferences from your account settings without losing core features.

User Rights

You can request a copy of your data, correct inaccuracies or request deletion anytime. We respond within 14 days per Indonesian standards.

Breach Notification

If your data is compromised, we notify you within 48 hours and provide guidance on account protection steps immediately.

Policy Updates

We notify you of material privacy changes 30 days in advance. You can review the full history of policy versions on this page.

Compliance Scope

Our privacy practices comply with Indonesian data protection law and international standards. We audit compliance quarterly.

What Defines Our Privacy Promise

Account Verification

We verify your identity once during registration to prevent fraud and comply with local regulations. Your verified status unlocks full lobby access.

Transaction Logs

Every deposit, withdrawal and game session is logged securely in your account history. You can review your full transaction record anytime.

Communication Consent

We send account updates and promotional messages only if you opt in. Unsubscribe from any category in your notification settings instantly.

Device Recognition

We track login locations and devices for your security. Unusual access attempts trigger alerts so you can verify it's really you.

Payment Method Privacy

Your DANA, OVO, GoPay and QRIS details are tokenized. We never see your full account numbers or personal payment credentials.

Withdrawal Verification

When you request a payout, we verify your identity and payment method match your registration. This protects your funds from unauthorized access.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and payment details when you register. We also log your IP address, device type and login history for security. We use this data only to verify your identity, process transactions and comply with local law.

Your payment details are encrypted and tokenized. We never store your full account numbers. Transactions are processed through certified payment partners. Your payment method is verified each time you withdraw to prevent unauthorized access.

Yes. Submit a data access request through your account settings or email our privacy team. We provide a complete copy of your data within 14 days. The file includes your profile, transaction history and communication records.

We retain your data for 24 months after your last login to comply with Indonesian regulations and prevent fraud. After that period, we delete your personal information. Transaction records required by law are archived separately.

We share data only with payment processors to complete your transactions and with legal authorities when required by law. We never sell your information to advertisers, data brokers or marketing companies. Your privacy is not a product.

We notify you within 48 hours if your data is compromised. We provide guidance on securing your account and offer free credit monitoring if needed. We also report the incident to relevant authorities and implement corrective measures immediately.

Yes. Manage your communication preferences in your account settings. You can unsubscribe from promotional emails, SMS and push notifications individually. You'll still receive essential account and transaction alerts.